FAQ's

Please click on “Sign In/Sign Up” followed by ‘Create An Account’ and fill in your particulars.

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

We accept payments via Tap Payments and all major credit and debit cards such as Mastercard, VISA, and American Express.

Unfortunately, we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and minimize errors. It is advisable to check your order before placing it.

Enter the Discount code in the “Discount Code or Gift card” field and click “Apply” on your Shopping Checkout page before proceeding futher. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during checkout. Kindly ensure that all information is correct before confirming your purchase.

After you have placed your order, you will receive an acknowledgment e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and the billing and delivery address are verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

The Standard courier delivery time frame is approximately 5 working days and the Express courier is about 3 working days from the time of placing your order.

All orders will be processed within 2 working days, excluding weekends and public holidays.

Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner.

Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address. You Contact us for any update before shipping the order.

We apologize for sending you an incomplete order. Please contact our Customer Care Team at HELLO@REALSELFSTORE.COM and we will get back to you as soon as we can.

We apologize if you received a defective item from us. Please contact our Customer Care Team at HELLO@REALSELFSTORE.COM with a snapshot of the product and we will get back to you as soon as we can.

We apologize for sending you the wrong item. Please contact our Customer Care Team atHELLO@REALSELFSTORE.COMand we will get back to you as soon as we can.

We do not provide exchanges for size or color. We do, however, accept returns for products purchased from us. You can refer to our Returns & Exchanges policyhereand its procedures.

Kindly drop an email to our Customer Care Team at HELLO@REALSELFSTORE.COM if you have not received your parcel after 10 working days and we will assist you accordingly

There are no additional charges for redelivery up to two times. It is chargeable on the third attempt onwards.

You can contact us through our contact page! We will be happy to assist you.